A ConsumerXchange Complaint and Response

About:  Thermospa

About:  Thermo Spas

Fixed?:  Not yet


Consumer's Summary Firm's Summary
ThermoSpas (www.ThermoSpas.com): Returned my "fixed" spa looking like they ran a forklift over it. Damaged the liner. I had to fix hole in bottom, broken blower. (They did find it after they lost it; apparently fixed the frame.) Won't even talk to me. ThermoSpas: Still trying to schedule lining repair, but the repair company is busy and repair and needs warm weather. [CX: looks like continuing delays.] Have repaired trucking damage. [CX: consumer says he repaired hole.] [CX: Inadequate response] 

Date of first CX letter:    10/2/2006

See how they responded to all CX Complaints:  


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