A ConsumerXchange Complaint and Response

About:  Stop & Shop

About:  Stop & Shop

Fixed?:  YES on 9/12/2007 after 4 days


Consumer's Summary Firm's Summary
Stop & Shop (CT) (Ahold): Their manager humiliated me. Talked down to me, telling me I was doing something wrong by returning salads. Made me feel I was cheating him. I wasn't treated like a loyal consumer. I had never felt this way in any store. Stop & Shop: promptly and effectively assured her that she and everyone else won't be treated that way, provided a senior management contact for any future problems, apologized and refunded her for the returned food. 6 days. [CX: Impressive Response.] 

Date of first CX letter:    9/6/2007

See how they responded to all CX Complaints:  


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