A ConsumerXchange Complaint and Response

About:  Mentzel TV and Satellite

About:  Mentzel TV and Satellite

About:  Mike Mentzel

Fixed?:  YES on 9/16/2007 after 1 days


Consumer's Summary Firm's Summary
Mentzel TV and Satellite (www.mentzeltv.com)(OH): I had to hire another person to fix the problem Mentzel TV caused while trying to repair my TV. He wouldn't fix it, apologize or pay my extra expense.  Mentzel TV: While he's sure he didn't cause the problem, he agreed to the consumer's request to write a letter saying he's sorry and will make even greater efforts to prevent any future problems. Also refunded $70. 1 day. [CX: Good response.] 

Date of first CX letter:    9/13/2007

See how they responded to all CX Complaints:  


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