A ConsumerXchange Complaint and Response

About:  John Deere

About:  John Deere

Fixed?:  Not yet


Consumer's Summary Firm's Summary
John Deere: Won't replace defective engine in their Gator. Runs on only 1 of 2 cylinders. Spark plug fouls out at slow engine speed; gas gets into oil. Damaged the almost-new engine. (6X4 gasoline model.) John Deere: Company met its obligations under the warranty. Records show service 2 1/2 years after purchase, then almost 2 years later, then over a year later. [CX: Consumer says he promptly reported the problem in the almost-new engine.] 

Date of first CX letter:   

See how they responded to all CX Complaints:  


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