A ConsumerXchange Complaint and Response

About:  Hitachi America

Fixed?:  YES on 12/22/2006 after 1 days


Consumer's Summary Firm's Summary
Hitachi TV: lemon from second week. Explodes $300 lamps -5 so far (400 hours, not 4,000.) Repeatedly stops working every few months, then unpredictably restarts after weeks of daily attempts. $130/warranty service call. 55' $3,000 DLP. Hitachi: fixed by the dealer, not the manufacturer, in 1 day after the CX Complaint, before HItachi responded. 

Date of first CX letter:   

See how they responded to all CX Complaints:  


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