A ConsumerXchange Complaint and Response

About:  Ford

About:  Ford Motor Company

Fixed?:  YES on 11/17/2006 after 22 days


Consumer's Summary Firm's Summary
Ford: I lost an additional 3 weeks use of my truck because they said their Roadside Assistance wouldn't cover towing from a dealer who wouldn't fix it to one who would. (Ford warranty: 2004 F-250 diesel 6.0: blown head gasket, turbo +) Ford: Paid his full loss, even more than he requested. (Ford paid $912 after he requested $675.) [CX: Impressive response.] 

Date of first CX letter:   

See how they responded to all CX Complaints:  


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