A ConsumerXchange Complaint and Response

About:  Best Buy

Fixed?: YES on 3/26/2007 after 127 days


Consumer's Summary Firm's Summary
Best Buy: sold me a beer keg dispenser.that never cooled properly, with a manufacturer's warranty that won't replace the defective unit. My frozen $200 keg of Hof Brau been in it for a year of service calls. I lost 4 1/2 days of work for 8 service calls.  Best Buy: This is the manufacturer's responsibility. [CX: Inadequate response. (Haier refunded the consumer's purchase price, but only after 4 months....)]

Date of first CX letter:    11/16/2006

See how they responded to all CX Complaints:  


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