A ConsumerXchange Complaint and Response

About:  Best Buy

About:  Best Buy

Fixed?:  YES on 8/15/2007 after 10 days


Consumer's Summary Firm's Summary
Best Buy: Can't fix the computer I bought. 3 months so far. Say they are waiting for motherboard, but won't use the one Gateway sent me. I even paid $220 for Best Buy premium service contract. Computer crashed, died on 2d day.  Best Buy: Promptly gave him credit for what he paid to buy the missing computer plus $200. 10 days. [CX: Impressive Response.] 

Date of first CX letter:   

See how they responded to all CX Complaints:  


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